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Terms of Service

Inbox Genie LLC, a North Carolina Limited Liability Company, owns and operates Inbox Genie

(“We or Us”, “IBG” or this “Website”). Inbox Genie offers a suite of tools and resources that enable you to create, launch and manage online email (the “Email Services” or “Services”). 

The Services provide you with the tools to enroll visitors to your website into your marketing programs, collect and retrieve sign-up data regarding visitors to your site, develop, and execute simple interactive marketing communications, manage and measure marketing efforts and obtain customer feedback.

From time to time, We may make new features and services available to you. These Terms of Service will apply to your use of any new features and services. We may also impose additional terms and conditions associated with the use of any new features and services. The following are the terms and conditions applicable to the use of the Services by you (“you” or the “User”).

Inbox Genie Terms of Service

Please read these terms and conditions (the “Terms of Service”) of use carefully. By using the Services, you indicate your acceptance of these Terms of Service. If you do not wish to accept these Terms of Service, do not access or use the Services.

The Terms of Service are in addition to any other policies or procedures (each a “Policy” and collectively, the “Policies”) that We may establish from time to time. We reserve the right to revise these Terms of Service and any Policy at any time. We will use reasonable efforts to notify you of any such change. Your continued use of the Services constitutes your acceptance of the change to these Terms of Service or any Policy. If you do not wish to accept any revision to the Terms of Service or any Policy, you should discontinue your use of the Services. We reserve the right to modify and/or discontinue all or any part of the Services at any time without notice to you.

Services and Support

The Services are available only to persons who can form legally binding contracts under applicable law. If you are using the Services on behalf of your employer, you must have the authority to bind your employer by your use of the Services. The Services are not available to individuals under the age of 18. If you do not qualify to use the Services, do not use them.

You must provide true, accurate, current, and complete information about you or your organization when you sign up for the Services and you must update your information to keep it current. As part of the sign-up process, you must provide, at a minimum, an email address and password for your Inbox Genie account (your “IBG Account”). In order to use the Services, you must have access to a valid email. You are responsible for maintaining the security of your IBG Account name and password. We may follow the instructions of any person who represents that he or she is authorized by you to use or make any changes to your IBG Account if such person provides Us with the correct user name and password for your IBG Account. You are responsible for all uses of your IBG Account even if you did not authorize the activity in question. You must notify Us immediately if you become aware of any unauthorized access to or use of your IBG Account. We are not responsible for any losses you may incur due to stolen or hacked passwords or access to your IBG Account occasioned by your negligence or any failure by you to abide by these Terms of Service or any Policy.

Restrictions and Responsibilities

You may not, directly or indirectly: (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms associated with the Services or any software, documentation or data related thereto (“Software”); (ii) modify, translate, or create derivative works based on the Services or Software; (iii) resell or redistribute the Services or Software under any circumstances, including timesharing or service bureau purposes or otherwise use the Services for the benefit of a third party, unless specifically authorized by Inbox Genie in advance in writing; or (iv) remove any Inbox Genie branding or proprietary notices or labels. You may not duplicate, copy, or reuse in any manner any portion of the Service’s visual design elements without express written permission from Us.

Your use of the Services must comply with all applicable laws and regulations and must be in compliance with these Terms of Service and any applicable Policies. Without limiting the generality of the foregoing, you hereby agree that:

• You will not send spam or violate our Anti-Spam Policy.

• You will stop emailing to addresses that have unsubscribed unless they have requested to begin receiving emails or other communications from you again.

• You will not use the Services in any manner (including, without limitation, the transmission of third-party content or information) that may violate or infringe upon any rights of a third party.

• You will not use the Services to send any email messages, postcards, social posts or other electronic communications of any nature (collectively, “Messages”) prohibited by Section 8 of these Terms of Service.

We reserve the right to terminate your use of the Services if We determine that the level of complaints We receive as a result of your use of the Services is higher than what We believe to be industry norms.

Each Message sent by you in connection with your use of the Services must contain our “unsubscribe” link that enables a recipient to remove themselves from your mailing list. You may not send additional Messages to any person who has clicked on the unsubscribe link. You must process all unsubscribe requests received by any means including, but not limited to, email, phone call or mail, within ten (10) calendar days of request therefor.

You agree to ensure that your use of the Services complies with your privacy policies.

You agree to use this Website and the Services in a responsible manner that is in compliance with these Terms of Service and all applicable laws and regulations, including your local laws and regulations. We make no representation that your use of the Services to undertake marketing campaigns directed to persons who do not reside in the United States is permissible under any applicable foreign law or regulation, including without limitation the General Data Protection Regulation promulgated by the European Union. If you use the Services to conduct marketing campaigns directed to persons who reside outside the United States, you are solely responsible for compliance with all applicable laws and regulations. If you are located within the European Union (“EU”) or are using the personal data of European Union data subjects in conjunction with your use of the Services, you agree to stay compliant with GPDR. If you are subject to any privacy regulations, We will not be liable if the Services do not meet the privacy requirements applicable to you.

Copyright and Content Ownership

You are responsible for any and all information, text, graphics, photos or other materials uploaded, downloaded, posted or made available to others in Messages transmitted by you through your use of your IBG Account and for any and all activity occurring on any of your social media accounts, whether posted by you or by others (collectively, “User Content”). You are solely responsible for any User Content and you represent and warrant that you either own or have permission to use all of the User Content you send Us in connection with your use of the Services.

You (or your licensors) will retain any intellectual property rights associated with your User Content. However, by using the Services to make User Content available to others, you grant us a worldwide, non-exclusive, royalty-free, fully paid up license (with a right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute User Content through any or all media or distribution methods (whether now known or hereinafter developed) in connection with our provision of the Services to you.

Third Party Websites and Services

The Services may allow you to manage, access, and post User Content on social network platforms. The Services may also allow you to access and analyze information associated with persons who access and view User Content posted on social media sites.

This Website and Messages sent using the Services may contain links to websites that are controlled by third parties and access certain third-party services, which may include social bookmarking services, social network platforms, payment processing services or similar services (each, a “Third Party Service”). We may use Google Analytics or other Third Party Services to help Us understand your use of the Services. We may use these Third Party Services to collect information sent by your browser as part of a web page request, including information collected through the use of cookies and pixels, and information about your IP address. Use of this information is governed by our Privacy Policy.

We are not affiliated with or responsible for the content, practices or performance of any Third Party Service provider and if you use any Third Party Services, you do so at your own risk. We do not approve or endorse any third parties. You are solely responsible for paying any fees associated with your use of Third Party Services and for complying with the terms and conditions of use applicable to any Third Party Service used by you.

By posting a link to a Third Party Service in Messages sent using the Services, you acknowledge and agree that you are complying with the terms and conditions applicable to the Third Party Service to which you are linking.

We do not guarantee that any given Third Party Service will be available at any given time and We may terminate any Third Party Service provider’s ability to interact with the Services at any time, with or without notice.

If you are a U.S.-based customer, We may place third-party pixels that fire advertising network cookies in emails We broadcast on your behalf. The cookies and pixels may contain pseudonymous information about email recipients to provide them with targeted advertisements.

Subject to these Terms of Service, you may upload images (individually, an “Image” and collectively, the “Images”) hosted by Us into your Messages. Any Images hosted by Us are only to be used in conjunction with Messages sent by you using the Services, and you are expressly prohibited from using the Images for any other purpose.

In addition, you are prohibited from:

• Sublicensing, distributing, transferring or assigning any Image or using an Image in connection with any other product or service other than a Message sent using the Services.

• Reverse engineering, decompiling, translating or dissembling any part of the Images.

• Removing any copyright notices, trademarks or watermarks from any Image or relocating any such notice, trademark or watermark within an Image.

• Using the Images as part of another trademark, service mark or logo.

• Using the Images in any way that could be considered by a reasonable person to be defamatory, pornographic, libelous, immoral, obscene or fraudulent or illegal, either by making changes to the Image or juxtaposing it with supplemental text or Images.

• Using the Images in a manner that includes people as part of any sensitive subject matter, which shall be determined by Inbox Genie in its sole discretion. Example of sensitive subject matters include, but are not limited to, mental and physical health issues, sexual activity or preferences, substance abuse, guns and weapons, crime, suicide, abortion, hate groups, political or religious fanaticism, etc.

If you access the Services through a partner or affiliate of ours, all of the information about you that is obtained by such partner or affiliate may be shared with Us.

Types of Service Plans

Our current Subscription Plans allows you to use the Services and pay for the total emails sent each month based on the CPM rates outlined in the pricing addendum.

Payment Terms

We will provide you a bill based on your usage at the end of each month and you may pay by check, ACH, or wire. All payments must be made in U.S. dollars. Your Subscription Plan will automatically renew under the same terms and conditions each month unless you notify Us that you wish to terminate the Services.

We modify the pricing or other terms applicable to a Subscription Plan used by you, We will use reasonable efforts to notify you of the relevant changes prior to automatically renewing your Subscription Plan. All of our fees are exclusive of all taxes, levies or duties imposed by any relevant taxing authority and you are responsible for the payment of all such taxes, levies or duties. We reserve the right to collect any such taxes, levies or duties from you and forward them to the applicable taxing authority if required by law.


You may terminate your IBG Account and your use of the Services at any time by notifying us in advance.

We may terminate your IBG Account and your access to the Services at any time, with or without cause and with or without notice.

Prohibited Content

We may review the content of your Messages and monitor your IBG Account activity and your compliance with these Terms of Service. You are prohibited from using your IBG Account to send Messages of the following nature: 

(a) Messages that are intended to promote illegal activities, such as Messages promoting the sale of illegal substances or escort services.

(b) Messages containing pornographic content.

(c) Any Messages that We in our sole discretion deem to be offensive or to advocate violence or harm to others.

(d) Messages that are intended to fraudulently induce individuals to reveal personal information, such as passwords and credit card numbers.

(e) Messages that include images that are not authorized by the owner of such images.

(f) Messages that introduce any computer viruses, worms or other malicious software code to the systems of a recipient.

(i) Any Messages that constitute spam in violation of our Anti-Spam Policy

(j) Any Messages that are prohibited by applicable law.

Warranty Disclaimer



If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect.

Both parties agree that these Terms of Service represent the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter hereof, and that all waivers and modifications of these Terms of Service must be in writing signed by both parties.

No agency, partnership, joint venture is created as a result of these Terms of Service, and you do not have any authority of any kind to bind Us in any respect whatsoever.

These Terms of Service and your right to use the Services may not be assigned, sublicensed or otherwise transferred by you without our prior written consent.

This Agreement shall be governed by the laws of the State of North Carolina, USA without regard to its conflict of laws provisions. Any disputes arising under or related to these Terms shall be litigated or heard in the state or federal courts of North Carolina, and you consent to the exclusive jurisdiction of such courts.  If any action under these Terms is brought in another jurisdiction, and a party prevails in removing venue to the agreed sole venue for any disputes, that prevailing party shall be entitled to recover, in addition to any other relief granted, reasonable attorneys’ fees, costs, and expenses of litigation.